Meet Our Exceptional Teammates
Tenure: 13 years
“Cliffs dedication to Bughouse is second to none. He has one of the biggest routes that is busy but will always find time to converse with his teammates when he can. Cliff has knowledge of services and situations that are valued deeply by our office.” – Service Center Manager, Edward Elliott
What Service Standard does this teammate embody?
#2 – Honor Our Customers. Cliff consistently delivers reliable, professional service that exceeds expectations. Takes the time to get to know each customer and get a better understanding of how he can serve them to his best ability.
What Service Standard does this teammate embody?
Cliff uses his extensive knowledge to solve pest problems effectively and thoroughly. He builds strong relationships with customers and ensures their issues are resolved, leaving them confident and satisfied.
Cliff maintains a healthy, active lifestyle and prioritizes balance by taking time to recharge outside of work.
Tenure: 1 year
“Jeremy is that teammate who flies under the radar. He takes care of his customers and has no callbacks.” – Service Center Manager, Jonathan Nichols
What Service Standard does this teammate embody?
#13 – Attitude. Jeremy shows up every day with a smile and a willingness to do whatever is needed to get the job done.
How are they healthy for customers?
Jeremy prepares in advance, stays focused on quality, and approaches each stop with care and consistency. His strong driving habits, minimal callbacks, and customer-first mindset ensure reliable service customers can trust. As Jeremy says, “I don’t fuss, I do my stops,” and that commitment shows in every home he services.
Tenure: 4 years
“Always there to help. Not only customers but also team members. She has learned the job from being a tech to moving up into sales.” – Service Center Manager, Charles Bellflower
What Service Standard does this teammate embody?
#12 – Value People. Jennifer understands that selling a job isn’t just a transaction; it’s an opportunity to gain trust and appreciation from a customer for life.
How are they healthy for customers?
Jennifer enjoys spending time with her customers, learning about them, and building relationships. Her attentive approach ensures clients feel valued and confident in the service provided.
She aspires to be the top sales teammate every month!
Tenure: 5 years
“Levi has taken on his new role with a strong willingness to learn and has been instrumental in keeping the Dublin office running smoothly.” – Regional Manager, William Matthews
What Service Standard does this teammate embody?
#14 – Open to Growth. Levi consistently seeks opportunities to learn, improve, and support both customers and teammates.
How are they healthy for customers?
Levi steps in to resolve problem accounts, improve service quality, and communicate clearly, ensuring customers receive consistent and dependable care.
Tenure: 4.5 years
“Ben is efficient, respectful, and always does what it takes to make things right.” – Service Center Manager, Colin Kelley
What Service Standard does this teammate embody?
#10 – Make It Right. Ben is deeply committed to protecting the brand and ensuring customers are satisfied, no matter the situation.
How are they healthy for customers?
Ben provides helpful, informative service and takes pride in ensuring customers feel heard, respected, and confident that issues will be resolved correctly.
Tenure: 2.5 years
“Jamie really likes her job and while she can be quiet and reserved, she quickly wins over her customers and fellow employees with her work ethic and humble actions of always searching out to help others and make situations better for everyone.” – Service Center Manager, Jonathan Burnette
What Service Standard does this teammate embody?
#11 – Servant’s Heart – Jamie consistently looks for ways to help her coworkers and efficiently complete her work, going above and beyond even when it isn’t required. You can always count on Jamie. She is consistently the first to step up and offer her help.
How are they healthy for customers?
Jamie is punctual, dependable, and genuinely cares about customer well-being. She follows through on services and maintains clear communication, making every customer feel safe and supported.
Jamie is deeply involved in her children’s activities and actively supports school, sporting, and community events within her local community.
Tenure: 2 years
“Scott is a valuable part of the Bug House family. He always goes the extra mile and receives rave reviews from his customers.” – Service Center Manager, Kimberly Costley
What Service Standard does this teammate embody?
#2 – Honor Our Customers – Scott ensures every customer is satisfied at the end of each service by communicating clearly and making them feel heard and valued. He is committed to growth, continuously improving his skills, pursuing additional training, and seeking opportunities to expand services and support company success.
How are they healthy for customers?
Scott consistently arrives on time, often early, and begins each day fully prepared with a clean, organized, and well-maintained work truck.
Scott actively supports additional Bug House initiatives and recently volunteered at a 5K event sponsored by the company. He consistently represents Bug House with professionalism and integrity, whether he is at a customer’s home, in the community, or anywhere in between.
Tenure: 7 years
“Richard is a pleasure to work with; he is positive and upbeat and is up for any task.” – Service Center Manager, Shane Stancill
What Service Standard does this teammate embody?
#4 – Communication. Richard communicates clearly with customers, technicians, and admin staff, keeping everyone aligned and informed.
How are they healthy for customers?
Richard works to retain all customers by being responsive, proactive, and approachable. He ensures issues are resolved efficiently, creating positive experiences for every client.
Beyond his role at Bug House, Richard is recognized in the local community for his musical involvement and connection through his band.
Tenure: 10 years
“Ted is the type of employee that you feel valued to have on your team because he is a true team player who holds himself to a high standard and is always willing to help others with their development and daily needs. He is also one of our highest-rated and most requested technicians.” – Service Center Manager, Douglas Matthews
What Service Standard does this teammate embody?
#2 – Honor Our Customers. Ted honors our customers every day through his upbeat, respectful work ethic and commitment to excellent service. He takes the time to listen, answer questions, and ensure each customer feels confident in the solutions provided.
How are they healthy for customers?
Ted consistently goes above and beyond to deliver outstanding customer experiences. His professionalism, attention to detail, and genuine care for customers have earned him strong reviews, repeat requests, and long-term trust.
Ted takes great pride in his work, maintains his equipment, prioritizes safety, and shows up each day ready to do his best. He is dependable, positive, and committed to representing the Bug House brand with integrity.
